Scope of the Quality Management System (QMS)

PCA Group. in constant search for excellence in its processes and service quality, has achieved the certification under ISO 9001: 2015 standards.

Which is an International Standard that stipulates the requirements for the implementation of a Quality Management System for an organization that provides products or services, in order to meet the expectations of customers, as well as the legal requirements that apply. It is awarded by the International Organization for Standardization.

PCA Group has a staff with vast experience that allows providing the highest quality in respect of Adjustment and Inspection services, adopting a process-based approach with the development, implementation and continuous improvement of a Quality Management System.

The scope of the QMS includes the operational, quality, commercial, suppliers, systems, human and administrative capital of the corporate of the damage adjustment services of the organization for the insurance sector, in accordance with the local legal framework in the following categories marked at the CNSF:

Type AJ-III: Marine Cargo

Type AJ-V: Property and Liability

Quality policy:

The senior management of PCA Group establishes, implements and maintains a quality policy in accordance with the context of the organization and its strategic direction, which is communicated, understood, applied and available to all shareholders, which refers to the following:

In PCA Group, we are committed to providing excellence services in inspection and adjustment of claims in the field of damages for the Mexican insurance industry, through the continuous improvement of our processes, under legal, regulatory, and contractual compliance, which fully meet the needs of our customers, business environment, human capital and our community.