OUR GOAL: TOTAL QUALITY
PCA Group. in a constant search for excellence in its processes and quality of its services, under ISO 9001: 2015 standards
It is an International Standard that establishes the requirements for the implementation of a Quality Management System for an organization that provides products or services, in order to meet the needstates and / or expectations of customers, as well as the legal requirements that apply. It is awarded by the International Organization for Standardization.
PCA Group has a staff with huge experience that allows providing the highest quality and optimal Adjustment and Inspection services, adopting a process-based approach with the development, implementation and continuous improvement of a Quality Management System.
The scope of the SGC includes the operational, quality, commercial, suppliers, systems, human and administrative capital of the corporate of the damage adjustment services of the organization for the insurance sector, in accordance with the local legal framework in the following categories marked at the CNSF:
Type AJ-III: Freight Transportation.
Type AJ-V: Other Damage Hazards
The senior management of PCA Group establishes, implements and maintains a quality policy proper to the context of the organization and its strategic direction, which is communicated, understood, applied and available to all stakeholders which refers to the following:
In PCA Group, we are committed to providing excellence in inspection and adjustment of claims in the field of damages for the Mexican insurance sector, through the continuous improvement of our processes, under legal, regulatory and contractual compliance, which fully meet the needs of our customers, business environment, human capital and the community.